Logging in and your password

Logging in

Go to your club’s login page and enter your email address and password. If your club requires two-factor authentication (or you’ve enabled it yourself), the app also asks for a code from your authenticator app or a recovery code after your password. Read more about this in Profile and security.

Can’t log in? First check whether your account has already been approved — see Creating an account.

Do you keep seeing the message “Email address or password incorrect” even though you’re sure your password is right? After 8 failed attempts, your account is temporarily locked for 15 minutes. For security reasons, the app deliberately shows the same message as for a wrong password. Wait 15 minutes and try again, or in the meantime use Forgot password.

Forgot password

1. Click Forgot password on the login page.
2. Enter your email address.
3. You’ll receive an email with a reset link. Click it and choose a new password.

No temporary password is ever sent — you always set a new password yourself via the link in the email. Not getting the email? Check your spam folder, or ask your club administrator to check your email address.

Changing your password

1. Go to Profile (bottom right of the menu).
2. Scroll to the Change password card.
3. Enter your current password and your new password.
4. Click Save.

Your new password must meet the same rules as at registration: at least 6 characters, with an uppercase letter, a lowercase letter, a digit and a special character. If something’s wrong, you’ll see the message “An error occurred, check your password.”